昆山国臻企业管理有限公司上海分公司

上海建滔诺富特酒店位于上海大虹桥商业经济中心。毗邻地铁2号线，便捷通达各大商圈。快速可达上海国家会展中心，上海虹桥国际航站楼以及上海虹桥火车站。

酒店拥有367间宽敞而时尚的客房； 2个精选餐厅及1个时尚酒吧，全面满足宾客味蕾需求； 1000平米的宴会会议区域，共7各大小多功能厅，是会议的理想举办之地。此外酒店配备健身房，以及室内恒温泳池，工作之余尽可享受属于自己的惬意时光。

联系人：吴女士

联系邮箱：DHR@Novotel-Shanghai-Hongqiao.com

工作地址：上海市长宁区北翟路1073号

前台接待（招聘人数：5）

上海市长宁区

【学历要求】

专科

【薪资】

3000--3499

【工作类型】

全职

【职位类型】

航空/旅游/餐饮/宾馆饭店服务人员

【行业类型】

住宿业

【工作描述】

 Performs check-ins and check-outs efficiently.
高效率地办理入住和退房手续。
 Performs cashiering functions efficiently.
高效率地执行收银的业务。
 Handles all guests’ requests or enquires promptly and efficiently.
迅速有效地处理所有客人的要求。
 Monitors interface Lost Postings regularly.
定时地监督系统的漏帐。
 Immediately reports and turns over lost and found items at all times.
处理失物招领时能够迅速报告并上交物品。
 Informs the Duty Manager and/or Security Department if valuables are left in the open. Follows standard procedures in handling this and similar situations at all times.
当客人有贵重物品遗留时，要报告值班经理及保安部，始终按照标准程序来处理类似事件。
 Possesses full knowledge of emergency procedures.
实践和熟练掌握紧急事件处理程序。
 Print VIP and LCAH arrival report and assign room according to guest request. Ensures room is vacant clean prior to arrival.
打印预抵的VIP和乐雅会客人的报表，根据客人的要求分配好房间，并确保房间在客人到达前是干净的可卖房。
 Assign room for early arrival guest or group, retrieve these information from ‘Arrival by Time Report”.
分配房间给早到的散客或团队，按预抵时间排序的预抵客人报表上获取信息。
 Coordinate with Housekeeping and Amenity Centre on all the rooms assigned for early arrivals.
与客房部和备品中心协调，以便更好地为早到的客人准备好房间。
 Prepare room key and welcome folders for all guests.
为所有的客人准备钥匙卡和欢迎卡。
 Must greet all guests with warm and natural standard at every guest contact point. (Moment of Truth)
在每一次与客人接触时，必须热情和自然地称呼，向客人问候。
 Ensure all guest information are keyed in Public Security Bureau computer and transmitted to PSB every morning without fail
确保所有客人的信息输入到公安局的电脑系统，并在规定时间将信息正确无误的发送到公安机关。
 Ensure to obtain authorization code (approval code) for credit card imprint after check-in.
在客人入住登记之后，确保获得有效的信用卡授权。
 Reconfirm guest name and room number
再次确认客人姓名和房间号。
 Check for Minibar consumption and charge accordingly, should guest deny any charges, do not argue and rebate.
检查迷你吧的消费情况，并收取费用。如果客人否认，不要争论并给予冲减。
 Print copy of guest folio for verification and guest signature upon acceptance of charges.
打印客人账单以便确认，客人若同意付账请客人签名。
 Use the pre-authorized credit card approval amount of sitting guest bill.
将登记入住时取得预授权帮客人结账。
 Present guest bill to guest with both hands and thank guest for staying with us and wishing the guest returning.
把账单给客人时，要双手奉上，感谢客人入住并欢迎他再次光临。
 Take reservation for rooms, restaurant, limousine and other reservation for elsewhere, prefer within Accor Hotels and Resorts.
有预定业务时，优先提供酒店内的各项服务，包括接受客房，餐厅，客用车以及其他各项预定业务，优先考虑雅高酒店集团。
 Reconfirm, change, cancel or book flight details for guest per request.
根据客人的要求再次确认、改变、取消或预订航班的细节信息。
 Provide tour information and other arrangement
提供旅游信息和安排客人要求的其他活动。
 Perform Foreign Currency Exchange and other related cashiering functions.
提供外币兑换和其他相关的收银业务。
 Coordinate room change with Concierge.
与礼宾部协调换房事宜。
 Record all morning calls requests into Morning Call Logbook and follow-up with Telephone Operator accordingly.
把所有的叫醒服务要求记录在叫醒服务记录本上，并与总机服务员共同跟进。
 Coordinate closely with Housekeeping on all guest request / complaint related to Engineering and feedback to guest of action and check satisfaction.
与客房部紧密合作解决客人有关于工程方面的要求和投诉，反馈给客人并检查满意度。

投递简历

餐厅服务员（中餐厅&西餐厅）（招聘人数：10）

上海市长宁区

【学历要求】

专科

【薪资】

3000--3499

【工作类型】

全职

【职位类型】

航空/旅游/餐饮/宾馆饭店服务人员

【行业类型】

住宿业

【工作描述】

 To ensure guest satisfaction by providing excellent food and beverage service, in a friendly, competent and professional manner. Promoting a fun work environment and being a team player
 以友好、娴熟的专业水准为客人提供出色的餐饮服务,最大限度的令客人满意，并且成为愉快工作环境的推动者。
Prepare an Outlet for Service准备餐厅服务
 Clean outlet equipment
 清洁餐厅设施
 Sort and store outlet equipment
 分类及储存餐厅设备
 Handle glassware for service / flatware for service and china for service
 处理玻璃器皿/处理刀、叉、匙等餐具/处理瓷器餐具
 Prepare for side stations
 准备备餐台
 Prepare for buffet and a la cart service
 提供自助餐和散点服务
Carry Out Outlet Service提供餐厅服务
 Serve Food & Beverage in a friendly and professional manner
 提供彬彬有礼的专业餐饮服务
 Adjust cutlery and glassware to suite meal choice
 根据食品的选择调整餐具和玻璃器皿的搭配
 Assist in closing down the outlet
 协助关闭餐厅
Menu and beverage Knowledge菜单、酒水知识
 Good command food product and menu knowledge.
 熟悉餐饮知识和餐厅菜单。
 Total knowledge & understanding of Food Service Standard & Procedure.
 了解并熟知所有食品服务的标准和程序
 Good beverage knowledge
 熟悉酒水知识
 Complete the task according to the standard & procedure
 根据标准与程序完成任务
 Manage the delivery of high quality service to guests
 负责向客人传送高水平服务
 Promote the hotel and hotel’s products
 促销酒店的产品与服务
 Access and use Food & Beverage computer programs
 掌握和使用餐饮电脑软件
 Adhere to the hotel’s security and emergency policies and procedures
 坚持酒店安全制度、紧急情况处理规定和程序
 Ensure a high level of cleaning is maintained in your work area
 保持维护所在工作区域的高度整洁
 Carry out other tasks as directed by your Section Heads
 完成你上级交待的其它任务

投递简历

服务中心接待员（招聘人数：2）

上海市长宁区

【学历要求】

专科

【薪资】

3000--3499

【工作类型】

全职

【职位类型】

航空/旅游/餐饮/宾馆饭店服务人员

【行业类型】

住宿业

【工作描述】

 Handles all telephone inquiries and request in a professional manner.
使用专业的电话礼仪处理各种电话要求。
 Accurately records all request for wake-up calls and ensures they are handled correctly
正确的记录所有叫早服务，确保做到准确无误。
 Personalized wake-up call must be rendered for all VIP, Le Club member and Primer Club guest.
对于VIP客人、乐雅会会员和行政楼层客人给予个性化的叫早服务。
 Completely familiarized with the telephone console.
要对电话主控制器熟练掌握。
 Receptive to guest complaint, analyse within the limitation set, make correct and quick decision to ensure total guest satisfaction whilst also protecting the hotel property and revenue.
接受客人投诉，并在权限范围内能够迅速的正确的做出决定以确保客人满意度，同时保证酒店的财产和收入。
 Must be familiarized with the communication system, radio / music and video equipment.
必须熟悉通讯系统，收音机/音乐播放设备以及影像设备。
 If required, performs follow-up calls to guests concerned to ensure service/facility defect has been rectified to satisfaction.
必要时，实行跟踪电话服务确保服务和设施的不完善之处得以更正达到客人满意度。
 Maintain logbook of all office equipment calculates and post the telephone charges in the event of interface down.
为所有办公室设备建立记录本，当系统瘫痪时计算并对电话费进行入帐。
 Must also be familiarized with Opera system.
必须要掌握Opera系统。
 Checks interface Lost Posting dummy folio in PMS on an hourly basis to ensure there are no postings that are not posted to a guest folio.
每小时检查Lost Posting帐单确保帐单没有任何遗漏的项目。
 Takes message and receiving Fax for all guest efficiently.
及时的为所有店内和店外客人提供留言及接收传真服务。
 Accurately posts the charges for operator assisted and collect calls.
总机手动开线必须正确入帐。
 Checks the log printers at regular intervals to ensure that the interface system is in working order.
时常检查电话打印系统，确保交换机系统正常工作。
 Ensures that shift reports are printed and traces are followed up accordingly.
确保每个班次打印报表，完成追踪报告。
 provides general information on hotel facilities or departments upon inquiry
提供饭店设施及各部门的总咨询。
 Familiar with all current events and function in the hotel and in the city
熟悉饭店内部和本市所有的时事及内容。
 Take reservation for rooms, restaurant, limousine and other reservation for elsewhere, prefer within Accor Hotels and Resorts.
有预定业务时，优先提供香格里拉的各项服务，包括接受客房，餐厅，客用车以及其他各项预定业务，优先考虑雅高酒店集团。
 Reconfirm, change, cancel or booking rooms details for guest per request.
根据客人的要求再次确认、改变、取消或预订房间的细节信息。
 Provide information and other arrangement
提供信息和安排客人要求的其他活动。
 Coordinate closely with Housekeeping on all guest request / complaint related to Engineering and feedback to guest of action and check satisfaction.
与客房部紧密合作解决客人有关于工程方面的要求和投诉，反馈给客人并检查满意度。
 Oversees maintenance and handling of equipment used.
监督设备的维护和使用。
 Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area.
确保及时向相关部门上报设备的故障和不足。

投递简历

厨师（西厨房&中厨房）（招聘人数：5）

上海市长宁区

【学历要求】

专科

【薪资】

3000--3499

【工作类型】

全职

【职位类型】

航空/旅游/餐饮/宾馆饭店服务人员

【行业类型】

住宿业

【工作描述】

Prepares kitchen equipment for use
准备需要使用的厨房用具
Assembles and prepare ingredients for menu items
配备和准备菜单上所需的原料
Prepares and cook food items
准备和制作菜品
Prepares food for service
准备菜的出品
Portions and plates food
将食物装盘
Assists with checking and receiving foods
协助检查和验收食物
Store foods
储存食品
Maintain storage areas
保持储存区域卫生及整齐
Clean and store equipment
清洁和保存用具
Clean premises
清洁所有场所
Handle waste and linen
处理垃圾
Maintain a hygienic kitchen
保持厨房卫生
Cleans kitchen and equipment
清洁厨房和用具
Maintain high standards of personal hygiene
保持高度的个人清洁及仪容仪表
Attends to all briefings
参加各种短会
Participates in training
参加培训

投递简历

人事部文员（招聘人数：1）

上海市长宁区

【学历要求】

专科

【薪资】

4000--4499

【工作类型】

全职

【职位类型】

行政/人事/人力资源管理与培训

【行业类型】

住宿业

【工作描述】

 Answer telephone call, copy, print, receive documents. Process and file these documents as required.
接听电话，复印资料，打印文件和收取文件；文件归档，跟进文件回复状况。
 Establish closely cooperation relationships with each department and conduct the effective communication and coordination so as to promote the team works.
同各部门建立亲密的合作关系并且进行有效的协调和沟通，促进团队合作。
 Assist to complete various reports from HR department.
协助完成部门的各类报告。
 Assist HR manager to accomplish all the internal feedback in related to each items.
协助人力资源经理完成所有事项的内部反馈.
 To conduct interview arrangement as per the updated manning schedule from HR Supervisor on the daily basis. Details include: Arrange the initial interview as per recruitment plan; Assist the applicants to fill in the application form. Assist HR Supervisor to conduct 1st Interview and 2nd Interview. According to the HR P&P to accomplish the whole employment procedure. Issue the offer letter, notify the applicants the commencement date; Arrange the documents for the commencement; Arrange the medical check; Assist Training Manager to conduct new associate orientation etc.
每日协助人力资源主管根据更新的招聘计划进行面试的安排。详细包括：根据计划安排应聘者面试；负责协助人力资源主管安排应聘者面试流程。包括安排应聘者填写职位申请表，引领应聘者及时进行面试；按照人力资源部的政策和流程，协助人力资源经理完成应聘者的整个录用流程。如：提供录用通知，通知入职日期；安排入职文件，员工入职健康证和年度体检等；协助培训经理进行新员工入职培训等。
 Accurately, safely, confidentially keep all the personnel records for all the hotel associates.
准确，安全，保密地保存所有员工的人事记录。
 Update the associate data and the statistics accordingly.
及时更新酒店员工数据库以及员工档案的统计工作。
 Hotel associate attendance records. Formulate all the statistics related to the annual leave, personal leave, sick leave for hotel associates..
酒店员工考勤记录。统计所有酒店员工的年假，事假，病假等统计工作。
 Allocate lockers and management of the locker room.
管理员工更衣室钥匙的发放，及时跟进更衣室的管理。
 Management and updates locker control for staff locker and keys.
管理和更新员工更衣柜以及钥匙的管理手册。
 Accomplish all the on board process, sign the labor contract with all associates.
按照人力资源部的政策和流程完成所有员工的报到流程，签订劳动合同.
 Handle all relevant issues about social insurance and housing fund.
负责办理所有在职员工社会保险以及公积金相关事宜。
 Complete the associate termination and exit procedure as per the hotel. Assist managerial level to conduct exit interview.
按照人力资源部的政策和流程完成员工的辞职和离职手续并且每月协助管理层进行离职面谈以及管理改善建议。

投递简历